Policies:

We provide care for Dogs, Cats, Birds, Fish, Ferrets, Rabbits, Exotics and in some circumstances, Horses.  Multiple pet households (usually more than 2 dogs, or more than 3 cats, or certain mixtures of pets) may incur a surcharge. 

Payment Policies:

We accept cash, checks, and credit or debit cards for with a Visa, MasterCard, Discover or American Express logo.  Credit and debit cards are processed securely through the Bank of America's Merchant Services program.  An upcharge of 4% is applied at the time of billing to help offset credit card processing fees and tax.  Your statement will reflect billing by our corporate name, which is "ACI Tampa, Inc."

If your credit/debit card is declined, there will be a charge of $3.50 for reprocessing.  Dishonored checks will incur a $30 service fee plus any charges made by the bank. 

Payment arrangements are made prior to the service.  If you are taking care of your service fees with Cash or a Check, please leave payment at the first visit of your Sit.  Cash should be left in an envelope clearly marked "SHS Pet Care", and checks should be made out to "Secure Home Solutions" or "SHS Pet Care".

Credit and debit cards are billed on Mondays for services performed the week prior.

Your Pet Care Associate works hard to give the best service possible.  If you would like to appreciate your Associate with a gratuity, you may leave cash, a separate check, or you may add the amount to your payment check and we will make sure they receive it and know it is from you.  If you would like to put a gratuity on your credit or debit card, simply e-mail or call the office and we will take care of that for you.

Please note that we have done our best to ensure fair and comparable prices for the valuable and professional services we provide to you.  Therefore, we do not typically offer additional discounts other than those outlined above.  For a complete print out of our Fees Information and policies, please click here.

   Secure Home Solutions Pet Care Services, Fees and Policies

Should you have any questions regarding our fees or policies, please feel free to discuss them with Cindy or Anthony Campione, owners/managers of Secure Home Solutions Pet Care. 

Cancellation Policies:

Cancellation Policies for Regular and Holiday Schedules:

Cancellation of Regular Visits (non-holiday)   with less than 12 hours notice:

 Up to 25% of the total scheduled service fee up to $50 ($20 minimum) may apply.

Cancellation of Holiday Sits (Thanksgiving, Christmas and New Years)

 With less than four days notice:   25% of the  total scheduled service fee will apply.

Early Returns:

Please remember that we reserve all of the times for your pet's care when you give us your schedule.  If you return early, charges for the rest of the visits schedule for that day may still apply.

Holiday Services:

  In addition to the regular service fee, holidays incur an additional charge of $5 to $10 per visit.  

 New Year’s Eve (visits after 4 pm):  $10

 New Years Day:  $5

 Martin Luther King, Jr. Day: $5

 Gasparilla Parade Day: (Parade areas: $10)

 Valentine’s Day Evening:  $5

 Easter: $5

 President's Day: $5

 Memorial Day: $5

 Independence Day:  $5 

 Labor Day:  $5

 Columbus Day: $5

 Veterans Day:  $5

 Thanksgiving Day: $10

 Black Friday and Thanksgiving Sat and Sun:  $5

 Christmas Eve (visits after 3 pm):  $10

 Christmas Day: $10

 December 26:  $5

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Frequency of Visits:   We require at least one visit to your home every day while you are away.  Your pets are part of your family, and used to social interaction with you.  Leaving them alone too long makes them lonely, sad, stressed, and vulnerable to many kinds of dangers.  We do realize that this policy may make some potential clients choose another Sitter whose policies are less stringent.  That's okay with us.  We want clients who want the best for their pets, because that's what we want to give.

Right to Refuse Service:

We reserve the right to refuse or decline reservations for service.  We wil not accept a request for service if we feel the Visit schedule is inappropriate (too few visits) for the health of your pet or the safety of your home.  We also reserve the right to refuse service if your home is not safe or poses possible danger to our Associate.  

Leash Policy:

We do not walk dogs off leash.  For your pets safety and the safety of our Associates, we do not utilize retractable leashes.  All clients must provide a standard 4 to 6 foot leash of appropriate size/strength for their pet's size and weight.  The leash must be in good condition and not have weakened areas (tears, holes, additional punctures or chewed areas).  We may require a Martingale, a padded Control,  or Illusion type collar or harness to ensure your pet's safety and the safety of our Associates during walks. 

Current Rabies and Registration Tags must be on your pet's collar, leash, or available to our Associate if you want your pet to be walked off your property.  We strongly recommend that your pet be microchipped and wears an ID tag engraved with your current phone number.

Care-Sharing Policy:

If some other person will be sharing the care of your pets with us, they must sign in and out of your home just as we do, leaving the time of their visits and other information stating whether they fed your pets, gave medications, and if the pets went outside for potty.

Minor Child at Home Policy:

It is not our Policy for one of our Associates to visit your home and care for your pets when minor children are present and unaccompanied by an adult.  If the possibility exists of your child being home when we visit, please discuss this with SHS management prior to the expected event.